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Remote · Admissions
Family Care Advisor (Customer Representative)
Be the caring voice on the phone for families exploring senior living. You will answer questions, scheduling tours, and guiding inquiries with warmth and patience.
About the role
Family Care Advisors are often a family’s first conversation about Larkwell. You listen carefully, explain care options clearly, and help schedule tours that feel supportive rather than salesy.
What you’ll do
- Respond to inbound calls, chats, and web inquiries promptly
- Qualify needs and explain assisted living, memory care, and respite options
- Schedule tours and hand off warm notes to the on-site admissions team
- Maintain CRM notes and follow up with interested families
- Share pricing ranges, availability context, and next-step guidance
- Represent Larkwell with empathy during emotionally difficult conversations
What you’ll bring
- 2+ years in customer service, call center, sales support, or healthcare intake
- Excellent phone presence and written communication
- Comfort with CRM tools and multi-channel messaging
- Quiet home workspace with reliable high-speed internet
- US work authorization; occasional community visit may be requested
Benefits
- Medical, dental, and vision coverage for eligible roles
- Paid training, mentorship, and tuition support pathways
- Predictable scheduling with shift differentials where applicable
- A people-first culture with leadership present and supportive